Heat pump repair by people who actually know heat pumps
Heat pump repair is a specialty, and it shows: half the 'broken' heat pumps we see were misdiagnosed by furnace guys moonlighting. Defrost cycles, inverter boards, reversing valves — these systems have their own logic, and our techs live in it every day.
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The calls we see most
"It's blowing cold in winter"
Often a normal defrost cycle — or a failing reversing valve. We'll tell you which honestly, in plain English.
Ice on the outdoor unit
Some frost is normal; an ice block isn't. Defrost sensor and board faults are a Portland-winter classic.
Weak cooling during heat domes
Systems sized for our old climate run flat-out now. Sometimes a fix, sometimes a capacity conversation.
Smart thermostat quarrels
Heat pumps + third-party smart stats misconfigured = aux heat burning money. Ten-minute fix, big bill difference.
During heat events, Care Plan members get priority scheduling — worth knowing before the next dome parks over the Valley. If your unit is 15+ years old and the repair quote is big, we'll price a replacement with rebates alongside it so you decide with the whole picture. Ductless system acting up? Same expertise — see mini-split service.
Ready for a home that heats and cools itself sensibly?
Free assessments, honest rebate math, and installs that respect your house. No pressure — Portland has enough of that.